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If you do not attend the tour after putting in the confirmation code, you will NOT be issued a refund. If you believe the guide is at fault you may file a complaint and direct your concerns to support@singlestroll.com. View the ‘File a Complaint’ procedure below. We will treat the matter on a case by case basis.

Support Email: support@singlestroll.com

PLEASE NOTE: EMAILS THAT DO NOT USE THE FOLLOWING SUBJECT TITLE PROTOCOL MAY HAVE A LONGER RESPONSE TIME.

For Guests, please have the following subject title:

“(First Name), (Last Initial)” Guest Issue

For Guides, please have the following subject title:

“(First Name), (Last Initial)” Guide Issue

For Technical Support, please have the following subject title:

“(First Name), (Last Initial)” Website Issue

To File a Complaint concerning a Guide, Guest, or the website in general please have the following subject title:

“(First Name), (Last Initial)” - Complaint

If your complaint is directed to a guide or guest, please add a direct link to their BIO.

If your complaint is directed to the website, please be detailed and expressive.

We will seek to resolve any and all issues in a timely manner.

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